Shipping policy

FAQS 

 

DO YOU ALSO SHIP OVERSEAS?

No, we only ship to the European Union and Great Britain

HOW MUCH ARE THE SHIPPING FEES ?

Delivery costs are 5€ 

 

WHAT ARE THE PREPARATION AND SHIPPING TIMES?

Orders are shipped within 48 hours. They are delivered in 5 to 10 working days. After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from where your item will be shipped.

 

HOW TO ORDER ?

Simply choose your items and click the "ADD TO CART" button, start again for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments via Paypal. Checks and transfers are not accepted.

IS THE PAYMENT SECURED ?

Absolutely, our store is completely secure and we have an SSL encryption system to protect your personal and confidential data. We used Paypal secure payment systems.

I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

If your order has been shipped more than 2 weeks ago, contact us with your order number, we will launch an investigation and get back to you within 48 hours.

I ORDERED SEVERAL ITEMS AND I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?

Yes, it's totally normal. To minimize your wait, we ship all items separately once they are ready to ship. The rest of your order should arrive in the next few days.

I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?

We are sorry, unfortunately this can happen. Please contact us, explaining the problem and attaching a photo as proof, we will do our best to find a solution.

I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?

Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction. 

You must print the withdrawal form, send it to us by email and return your items to the address indicated (a returns number will be communicated to you before return).

The return is made exclusively by post to our address and the return costs remain your responsibility, communicated by email in return for your request. Upon receipt your order will be fully refunded.

To find out more, we invite you to consult the Returns page.

 

IN WHICH CASES CANNOT BE REFUNDED?

  1. If the product has been used and is therefore not resalable as is.
  2. If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
  3. If the returns process has not been respected.

To find out more, we invite you to consult the return page.